Division : Enterprise

Reporting : Team Lead, Enterprise sales

Education : B.tech/ Technical graduate

KEY RESULT AREA:

• Analyse, diagnose and troubleshoot hardware problems faced by the client.
• Regularly update, maintain and monitor all aspects of computer networks
• Install and configure computer, systems and applications
• Respond, analyse and troubleshoot customer’s problems
• Maintaining a complete data of request of technical assistance, steps taken to resolve them and date and time of the request.
• Following standard procedures for providing proper solution to the unresolved problems.
• Following up with the clients to check that the systems are working properly after troubleshooting.
• Referring to internal and external resources for providing accurate tech solutions to the clients.
• Communicating clients through various channels.

SKILL SET:

• B.Tech or any technical graduate
• Excellent communication and presentation skills
• Good technical knowledge
• Customer handling and good organisational skills
• Knowledge about networking and IT (having previous experience in technical positions are preferred)

PERSONAL ATTRIBUTES: Hardworking, polite, customer oriented, organised, work oriented, confident

*Notes: Any exception to the above to be approved by COO-TIL/Head HR