Division : Enterprise

Reporting : Team Lead, Enterprise

Education : B.Tech

KEY RESULT AREA:

• Effectively troubleshoot problems with technical knowledge
• Effectively understand the root cause of the problem, analyse and provide solution.
• Track issues within agreed time limits
• Talk to clients through various channels to understand and resolve the problem effectively.
• Refer to internal and external resources to provide accurate tech solutions
• Ensure that standard of operation is maintained while troubleshooting
• Following up with clients after troubleshooting to ensure that the system is working properly.
• Maintain good relations with the clients
• Maintain a track for any issues escalated.

SKILL SET:

• B.tech graduate with sound technical knowledge
• Good knowledge of networking (previous experience in technical fields are preferred)
• Good understanding of computer system/OS and other tech products
• Ability to diagnose and troubleshoot technical issues
• Excellent problem solving and communication skills
• Ability to provide solution in an ordered manner
• Customer oriented and good organisational skills

PERSONAL ATTRIBUTES: Hardworking, confident, good technical knowledge, customer oriented, polite.

*Notes: Any exception to the above to be approved by COO-TIL/Head HR