Division : NOC
Reporting : Department Head
Experience Band Min : 1 yrs, Max: 6 yrs
Education : B.TECH / MBA

KEY RESULT AREAS :

• Tech or B Sc or Diploma in ECE or Computer Engineering, must be Certified CCNA.
• 1 year plus relevant experience in network support role in telecom service provider environment.
• Good knowledge of communication standards and OSI/commercial protocols as follows:
  • Network protocols – MPLS, IP, Frame-relay.
  • Routing protocols – RIP, OSPF, BGP4, MP-BGP, EIGRP
  • Technologies – E1/T1, E3/T3
• Professional level of knowledge and hands on experience on Cisco Routers & Switches.
• Capability of quickly learning the other network platforms and technologies
• Good communications skills
• Possess excellent analytical and trouble-shooting skills
• Ability to remain flexible with work hours and schedules when required (due to support required 24*7) and good team player.
• Ability to multi-task quickly and efficiently handle pressure

SKILL SET:

• Monitor systems. Using diversified tools to monitor performance and capability of computer systems.
• Troubleshoot problems. Working to triage or troubleshoot the issues within their defined areas.
• Track issues. Tracking and documenting all defects and resolutions in detail through a
• designated ticketing system.
• Report incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.

*Notes : Any exception to the above to be approved by COO-TIL/Head HR